Terms & Conditions
TheLuxury takes privacy protection of its customers very seriously. We operate on the highest standards in this regard because we value the trust you have placed in us. We strive to ensure that we treat all information provided by you with the highest diligence and integrity.
Through this document, we wish to make you feel safe and comfortable while using our website. We want to make you fully aware of certain data/information that we will be collecting from you so that you feel confident sharing that particular information with us.
This Privacy Policy covers the information collected from the user(s) of TheLuxury. By using the services on the TheLuxury website, you agree to the collection and use of information in relation to this policy, terms of service, conditions, etc.
Please note: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this policy periodically.
Customer User Data
For an enhanced shopping experience, we may require you to provide us with certain identifiable information about you which may include (but is not limited to) your name, phone number, and postal address. We use this information to contact or identify you.
Here are the types of data we may collect and how we may use them:
Personal Details
This will include your:
- First and last name
- Email address
- Contact number
- Shipping or billing address
- Pin code
We collect this data when you create an account on our website, make a purchase, or contact us.
Log Data
When you visit our website, your browser sends us information called “log data” which includes:
- The type of device you use
- The IP address of your device
- The type of Internet browser you use
- The pages you visit/access
- The links you click on our website
- The number of times you access the page
- Items you view, add to cart, or add to wishlist
Cookies
Cookies are small data files commonly used as anonymous unique identifiers. These are sent to your browser from the website that you visit and are stored on your device’s hard drive.
Our website uses cookies to collect information and to improve your browsing and shopping experience.
You have the option to accept or refuse cookies and to know when a cookie is being sent to your computer. If you choose to refuse cookies, you may not be able to use some portions of our website.
How We Use Your Personal Data
In general, we use your personal information to improve our products and services, to communicate with you, to offer you personalized services, and to enhance the security of our website. We may make calls and send SMS through a third-party platform. By providing your information, you consent to receive promotional or confirmation calls on the number shared, and such calls/SMS will be facilitated through a third-party provider.
Improving Our Services
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits.
Contacting You
Subject to your prior consent, we may use personal data to send you marketing communications in relation to TheLuxury products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, you may opt out at any time by contacting us.
For Safety and Security
We use personal data to verify accounts and user activity, as well as to promote safety and security — including monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.
Disclosure of User Data
We may employ third-party companies and individuals for the following purposes:
- To facilitate our services
- To provide the service on our behalf
- To perform website-related services
- To assist us in analyzing how our website is used
These third parties may have access to your personal information only to perform tasks assigned to them on our behalf (e.g., website hosting, email services, marketing, data analytics, order fulfillment, customer support, or surveys). They are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us with your personal information and strive to use commercially acceptable means to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Once we receive your information, we implement commercially reasonable procedures and security features to prevent unauthorized access.
Links to Other Sites
We may provide links to other websites for your convenience. These sites may have their own privacy policies. We are not responsible for the content or practices of those websites. We encourage you to review their privacy policies before using their products or services.
Children’s Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we immediately delete it from our servers. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will take effect immediately upon posting of the updated Privacy Policy.
Contact Us
If you have any questions or suggestions about our Privacy Policy, please contact us at support@theluxury.com. If you do not agree with our Privacy Policy, please refrain from using our website.
Note: TheLuxury or its employees will never send you a payment link or ask for sensitive information such as passwords, PINs, card details, CVV, or OTP through phone, SMS, or email. Please remain vigilant and never share such information with anyone.
Disclaimer
TheLuxury is a leading brand for women’s apparel, footwear, and home décor online. Unfortunately, our brand's popularity sometimes attracts fraudulent individuals who may create fake websites or promotional materials using our name without authorization.
TheLuxury has neither appointed nor authorized any third party to act on our behalf or use our trademarks and logos. Please note that the official website for our brand is theluxury.com only.
We report fraudulent activities to law enforcement agencies and encourage you to report any suspicious promotional messages, fake websites, or e-commerce portals attempting to misuse the name of TheLuxury.